Manchester, Connecticut

Best Practices Guidelines


  1. No network communication is 100% secure.  Please remember: No NETWORK COMMUNICATION SHOULD BE CONSIDERED PRIVATE OR PROTECTED.  All communications over the Town’s networks are subject to monitoring.  Additionally, media and material stored in the Town's network environment is subject to disclosure under Connecticut Freedom of Information Law.

  2. Chain letters, lotteries, games, etc. are prohibited from the Town’s computer systems.

  3. Misrepresenting oneself in any communication is prohibited unless called for by work related circumstances.

  4. No confidential, attorney-client communication or information related to pending litigation shall be communicated via e-mail. E-mail is subject to discovery and may be subject to the Connecticut Freedom of Information Act.

  5. Employees shall not transmit confidential or sensitive information via any electronic technology to any entity without the authorization of their department head.

  6. An employee who discovers a violation of this policy or situations of misuse shall immediately notify their direct supervisor, department head or Human Resources director.

  7. When leaving your workstation unattended, use the following steps to lock your workstation without shutting your computer down completely, when you return you will resume where you left off prior to locking your workstation. Steps: Press the Ctrl, Alt, and Delete keys at the same time, the Windows Security Screen will appear, click on Lock Workstation. This will lock your workstation. Upon returning to your workstation it will be locked, to unlock your workstation enter in your password and click ok.

  8. Guidelines for the use of cellular telephones in Town vehicles: It is potentially hazardous to talk on a cellular telephone while operating a motor vehicle. To minimize the risk of accidents, the use of Town cellular telephones in Town vehicles should be kept to a minimum and conversations kept as brief as possible. A hands-free device must be used when driving and talking on your cell phone.

  9. Email is a common method of propagating viruses on the network. Be very cautious when you receive an email from someone you do not recognize. The virus is usually contained in an attachment or link. Never open an attachment or click on the link unless you are sure it’s work related. Contact IS if you have any doubts.

  10. Official documents should always be saved on the town servers. Documents that are saved on your computer are not part of the nightly backup and cannot be restored should your computer fail. All servers are backed up every evening. This greatly increases the chances that Information Systems can recover a document that is deleted or corrupted.

  11. All town-wide emails should be sent through Customer Service whenever possible. If you need to send a town-wide email yourself, be sure that all addressees are listed in the BCC field. This prevents a recipient from replying to all.